Streamlining The Order Management Process in Titik Jeda

Overview

As of now, Titik Jeda's website doesn't have an order management feature. Therefore, as part of our product roadmap for this year, we aim to streamline the previously manual order management process.

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About Titik Jeda

Titik Jeda is a startup company that aim to help Indonesian scholarship hunters (we pronounced them as "mentee") with proofreading and mentoring services.

Titik Jeda's design team (Denny Al Farisi and me) has continued on designing the order management feature.

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Constrains

• We are mindful of our developing skills and what we can accomplish. We strive to create designs that are both feasible and visually appealing.
• We haven't conducted user testing for this design yet, we will do once it's available on the market. We intend to conduct at that moment, via video conference, which will allow us to:
  - Observe the users' behavior in real-time while checking their orders.
  - Understand their thoughts and feelings as they explore their order list.

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Research

Understanding The User

Conducting an interview with the admin who has extensive experience in manually managing these orders is crucial, as the order management feature aims to benefit mentees and mentors. Our focus on a single objective has resulted in the following findings:

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In conclusion, our findings reveal that:

Manual order management is a time-consuming and labor-intensive process that relies heavily on human involvement. Nevertheless, there is potential to automate the process.

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Benchmark on the Order Management Feature

Since we don't have the feature yet, therefore we're looking for references from other companies.

From here we noticed that:

1. Progress classified in tabs
   Orders with long cycle are typically organized into multiple tabs to keep users informed of the order's progress.
   

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2. Displayed information
   Order information contains a lot of details, and it is important to prioritize which information to display prominently. In addition, the order details can be hidden behind a "View More Details" button.

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3. Contact buyer
   "Contact buyer" is an essential aspect of user interaction, allowing user to ask questions about the product or service with the buyer.

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User Flow

Two user flows have been created - one for Mentors and one for Mentees. The user flows visualize the process from Mentee submits an order/Mentor receives the order, until the order is completed.

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Mentee

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Mentor

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Concept & Visualization

Entry Point Possibilities

1. ‍Automatically direct to “Order List” after the order submitted

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2. From the Menu Bar, click User Name/Profile Picture and select "Daftar Pengajuan" or Order List.

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Order Status

As visualized in the user flow & considering the order process, order status is categorized to ensure clear communication and tracking of the orders as above.

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Mentor & Mentee Access

Role Switcher

In Titik Jeda, mentors have the ability to act as both a mentor and a mentee. To facilitate this process, we propose to add a switch tab (Mentor/Mentee) on the Mentor's order list page.

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Update The Order Status

Both mentors and mentees have the ability to update the order status. Mentors can update the order status as either in revision or revised, while only the mentee can update the status to 'done' once the order is completed.

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Final Prototype

The prototype for order management can be viewed in the video below.

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